At Thika Cleaning Services, your privacy matters to us. We are dedicated to protecting the personal information of our clients, employees, and website visitors. This Privacy Policy outlines in detail how we collect, use, share, and safeguard your information. It also explains your rights and how you can exercise them.
By engaging with our services—whether through our website, phone, email, or direct interactions—you consent to the practices described in this policy.
1. Information We Collect
We may collect information in the following ways:
a) Information You Provide Directly
- Name, phone number, and email address when booking or making inquiries.
- Physical address and location for service delivery.
- Payment details for billing purposes.
- Feedback, complaints, or testimonials.
b) Information Collected Automatically
When you use our website, we may automatically collect:
- Device details such as IP address, operating system, and browser type.
- Website usage data through cookies, pixels, and analytics tools.
- Location data where permissions are enabled.
c) Third-Party Information
We may receive information about you from trusted partners, such as payment processors, referral programs, or advertising platforms, where you have interacted with our services indirectly.
2. How We Use Your Information
We use your personal information to:
- Deliver Services: Schedule, coordinate, and complete cleaning tasks at your premises.
- Customer Communication: Send confirmations, reminders, updates, and responses to inquiries.
- Payment Processing: Issue invoices, process payments, and provide receipts.
- Service Improvement: Understand customer needs, measure satisfaction, and enhance service delivery.
- Marketing & Promotions: Share offers, service updates, and promotions (with your consent).
- Legal & Compliance: Meet legal obligations, prevent fraud, and resolve disputes.
3. Legal Basis for Processing
We process your data under the following legal grounds:
- Contractual necessity – to fulfill service agreements.
- Consent – where you agree to receive marketing or optional communications.
- Legal obligation – where laws require us to retain or disclose certain records.
- Legitimate interests – such as improving our services and ensuring business operations.
4. Sharing of Information
We respect your privacy and limit disclosure of your personal data. However, we may share information with:
- Service Partners: Trusted third parties for payment processing, IT support, and logistics.
- Legal Authorities: When required to comply with legal obligations or court orders.
- Business Transfers: In the event of a merger, acquisition, or restructuring.
All third parties handling your information are required to follow strict confidentiality and data protection standards.
5. Data Retention
We retain personal information only as long as necessary to:
- Provide services.
- Fulfill contractual and legal obligations.
- Resolve disputes and enforce agreements.
Once data is no longer required, it is securely deleted, anonymized, or archived in compliance with data protection regulations.
6. Data Security
We take the security of your data seriously. Measures include:
- Encrypted storage systems and secure servers.
- Restricted access to authorized personnel only.
- Staff training on data protection and confidentiality.
- Regular monitoring to prevent unauthorized access, loss, or misuse.
While we use industry-standard safeguards, no system is completely secure. You acknowledge that transmission of information over the internet is at your own risk.
7. Your Rights
As a client, you have the right to:
- Access the information we hold about you.
- Request correction of inaccurate or outdated data.
- Request deletion of your personal data (subject to legal obligations).
- Withdraw consent for marketing communications.
- Object to or restrict processing under certain conditions.
- Request a copy of your data in a portable format (where applicable).
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve user experience.
- Monitor website performance.
- Provide personalized content and marketing.
You may disable cookies in your browser settings, but some features of our site may not function properly.
9. Children’s Privacy
Our services are not directed toward children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the information promptly.
10. International Data Transfers
If your information is transferred outside Kenya for processing (e.g., cloud storage), we ensure that appropriate safeguards are in place to protect your data in compliance with data protection standards.
11. Updates to this Policy
We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on our website with a revised “last updated” date.
12. Our Commitment
At Thika Cleaning Services, we treat your privacy with the highest level of respect. We are committed to handling your data responsibly and transparently, ensuring that your trust in us is always upheld.