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Frequently Asked Questions
Here are some of the most asked questions so they can guide you through.
We proudly provide professional cleaning services in Thika, Nairobi, and Kiambu, covering both residential and commercial clients.
Our services include residential cleaning, office cleaning, post-construction cleaning, move-in/move-out cleaning, carpet and upholstery cleaning, floor care, and deep cleaning.
No. We come fully equipped with professional-grade cleaning products and tools. However, if you prefer us to use your own supplies, we are happy to accommodate that.
Yes. We use eco-friendly and non-toxic products whenever possible to ensure a safe and healthy environment.
You can easily book through a phone call, email, or our online booking form. We offer flexible scheduling to suit your availability.
Absolutely. We provide both one-time cleaning and regular cleaning plans (weekly, bi-weekly, or monthly).
Pricing depends on the size of the space, type of cleaning required, and frequency. We provide free quotations before starting any job.
It depends on the size and scope of the job. Small homes may require one or two cleaners, while larger spaces or offices may require a team.
We recommend clearing clutter such as clothes, dishes, or personal items to allow us to focus on deep and effective cleaning.
The time varies depending on the size of the space, but on average, 2–4 hours for a home and 3–6 hours for larger offices or post-construction cleaning.
Not necessarily. Many clients provide us with access instructions, and our team completes the cleaning even when they are away.
We offer a satisfaction guarantee. If you’re unhappy, we will return to re-clean the concerned areas at no extra cost.
Yes. We try to assign the same team for recurring clients whenever possible for consistency and trust.
Yes, depending on availability. We understand last-minute situations and do our best to accommodate urgent requests.
Yes. All our staff undergo training, vetting, and continuous supervision to maintain professional standards.
We take extreme care, but in rare cases of damage, we have insurance coverage and policies to resolve the issue fairly.
Absolutely. We allow clients to tailor services based on specific needs, whether it’s deep cleaning certain rooms, focusing on carpets, or prioritizing kitchens and bathrooms.
We kindly request 24–48 hours notice for cancellations or rescheduling to allow us to adjust our schedule.
Yes. We offer discounts for recurring clients, referrals, and seasonal promotions, making our services affordable and rewarding.